When I arrived at the office, I asked a lady if she can help me confirm at their records if the item is already with them. I provided her the tracking number and she gladly looked for it. After minutes of scouring on their log book, she asked me if I received a notice, I said no. She informed me then that the post man gave a notice already, but I insisted that I didn't receive anything. That time I thought she would advise to just wait for it to arrive then go back to claim, which was okay for me. She went to another room, and when she returned she held a small box. That was my item. She told me to disregard the notice once it arrives. I paid the fee, thanked her and went home. I was excited to open the box and I was extremely satisfied with the item that I bought.